In the modern workplace, it is especially important that what we say is understood and that we understand properly.
An organization that has a functioning communication environment will save timeand have fewer misunderstandings and conflicts.

Objectives

The seminar shows various communication methods and the basics of communication.

Contents

• Active listening and feedback
• Phases of a dialogue
• Questioning methods
• Communication and conflict
• Accepting other opinions
• Vicious circle and the 4 'voices' by Schultz v. Thun
• I and You messages
• Functional and constructive feedback

"Speak plainly, make your meaning clear, my son. A jumbled confession can only receive a jumbled absolution. "(W. Shakespeare)